Our Policies | Terms & Conditions
At Nonstop Signs we believe in satisfying all our clients’ needs. We expect our clients to be 100% satisfied with our products. To this end, we have a comprehensive warranty policy that promises to solve all your problems – just get in touch with us, and we will come up with a solution for you.
We have an intricate network that is designed to ensure that you get exactly what you ask for. However, mistakes occur once in a while. We are always ready to take responsibility for our mistakes and will gladly take wrongly-delivered products back and fix it.
Our return policy is applied through a short procedure designed to help us understand what went wrong and fix any problems:
1. Let Us Know
You should initiate the process by letting us know whatever the problem with your order is. You will find an order number on your Nonstopsigns.com account – this order number will help us identify the exact item. Our customer support number is 800-205-9005 – you can alternatively drop a mail at Info@NonStopSigns.com.
Please ensure that you contact us within 30 days after making your order or else our return policy will expire.
2. The Solution
If we establish that there was indeed a problem with the order, we delivered, we will have it reprinted and sent back to you at no extra cost, shipping or otherwise.
However, sometimes problems and mistakes ensue from our clients. If this is the case, then we will require you to create a return label and ship the defective product back to us – it should also come with the original packing slip. Remember, this policy is also limited to 30 days after making the original order. The product should be shipped to the following address:
Nonstopsigns.com Returns – [Include your order number here]
445 S. Figueroa Street
31st Floor #2019
Los Angeles, CA 90071
Damage from Shipping
We use FedEx shipping services for all our deliveries. We take up all damages caused during transport with FedEx. We will also print a new order for you within the standard production time and ship it to you for free.
Return & Refund
We also offer a money back for products for those who do not wish to have new replacements. In this case, we require our customers to create return labels and ship the original products back to us using the shipping address provided above. We refund the money back within 2-5 business days after getting the product back – we do not refund for shipping costs.
Products should be shipped back to us within 30 business days or else the refund policy will be ineffective.
Shipping & Turnaround Policy
We don’t like to keep our customers waiting. As such, we guarantee fast delivery times in addition to quick production times. We use FedEx to ensure speedy and safe deliveries. We also offer free shipping for certain products. You can learn more about our shipping services below.
We include the production time for all our products on our website. The standard production time is 7 business day with exceptions for bulky orders such as business cards and postcards. Our production times are quite straightforward, but may prove confusing for orders made on Fridays – an order placed on Friday morning will be delivered by Monday morning while an order placed in the evening will not be delivered until Tuesday as it will be produced on Monday.
Shipping begins right after production and packaging. However, delivery times vary from location to location. Some of our clients are guaranteed to get their orders in 1 day while others may have to wait for up to a week – however, FedEx usually performs better most of the times. Those seeking faster delivery times also have the option of paying more for premium shipping services.
Track Your Order
You can always check up on your order any time you like through your Nonstopsigns.com account. Navigate to the “Order History” page to track your order’s progress through all stages, including printing, finishing, and shipping. We also give date estimates for shipping times depending on your location. You will also get a notification email when your product is packed for shipping as well as all the necessary information to keep track of it.
We do not ship to APO and FPO addresses. Those seeking to have their products delivered to these addresses are required to solicit the services of a third-party forwarding services company. The company will give you an address where your product will be shipped. You will use this address when making your order. We will ship your product to that location, and the forwarding service will ship it to your desired APO or FPO address.
Note: Nonstopsigns.com is not responsible for any charges and/or damages that may occur at the hands of the third-party forwarding company.
We also cater to international clients under some conditions. For starters, the international client has to request for a quote first considering the long-distance nature – simply call us at 800-205-9005 to get a quote and place an order. Additionally, the customer may be required to wait longer to have the product(s) delivered as both production and shipping times take longer for international orders.
Our main goal at Nonstopsigns.com is to deliver quality products and services to all our clients. We guarantee this under a set of rules and regulations that you can read here (need to link terms page link on here.
We are not here to take advantage of your trust in us. Your privacy is of genuine concern to us,and all the information we ask of you is necessary for processing orders and offering quality, personalized service along with the products.
Orders for stock products can be canceled at any time as long as it is prior to shipping – cancellations should be made by calling us at 800-205-9005. Customer orders, on the other hand, cannot be canceled as we begin production immediately after the order is placed so as to guarantee timely deliveries.